Vetophonie’s business tools are aimed at two types of users:
At Vetophonie, the customer service team receives all types of calls: requests for information, appointment scheduling, emergency consultations, etc. They must manage these calls for several dozen veterinary clinics, each with its own specific instructions.
This management is reflected on the digital tool by viewing and editing calendars, instructions, pricing, invoicing, client portfolios, etc.
My role was to ensure that all this information was transmitted to the right place, to the right person, at the right time.
My first initiative was to separate the tool into two parts: the internal side (customer service), with rights management based on profiles, and the external side (veterinary clinics).
From this foundation, I had to balance the differences in functionality, aesthetics, and wordings to be applied between the two sides, so that everyone had access to the desired information, presented according to their profile.
At the same time, I was responsible for creating and enhancing the Design System. I capitalized on its components by using them when possible on both fronts, in order to limit development costs.